Terms & ConditionsTERMS AND CONDITIONS OF PURCHASE
Welcome to Say it with Stitches and thank you for shopping with us. These terms and conditions (“Terms and Conditions”) govern the use of Say it with Stitches (the “website”) and the purchase of any goods from it. The website is owned and operated by Say it with Stitches of 17 Kentmere Avenue, Garforth, Leeds, LS25 2BA.
Should you have any questions, please contact us at firstname.lastname@example.org prior to ordering from this website.
SELLING ON 3RD PARTY MARKETPLACES
Say it with Stitches does not allow sale of its products or services on 3rd party marketplaces such as Amazon, eBay, Etsy, Not on the High Street or other similar platforms.
1. INFORMATION PROVIDED BY YOU
If you purchase goods and services from Say it with Stitches, we may require you to provide your name, address, email address, credit card number or other details ("customer information"). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide Say it with Stitches with current, complete and accurate customer information when asked to do so by the website or an employee of Say it with Stitches.
2. THE CONTRACT BETWEEN US
We will email you to confirm the details of your order. This confirmation does not constitute an acceptance of your order or reflect the status of your order in any way. We will email you again if your order has been rejected. A binding contract for the sale and purchase of goods and/or services between you and us will only come into effect when your payment is successfully processed and we issue you with an email to the email address provided on the order form which specifically states your order has been accepted. We are not obliged to accept any order you submit.
3. PRODUCT INFORMATION
We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free. If a product you order is not as described, your sole remedy is to return the product in an unused condition in accordance with the provisions detailed below. This does not affect your statutory rights.
4. YOUR ACCOUNT
If you use our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. Say it with Stitches does sell products for children, but it sells them only to adults who can purchase with a credit card. If you are under eighteen you may use Say it with Stitches only with the involvement and consent of a parent or guardian. Say it with Stitches and its affiliates reserve the right to refuse service, terminate accounts or cancel orders at their sole discretion.
6.1 Say it with Stitches reserves the right at any time to revise its prices without notice. All orders for products are subject to availability and Say it with Stitches reserves the right to refuse to supply to any individual or company for whatever reason.
6.2 Although Say it with Stitches tries to ensure that prices on this website are accurate, errors can sometimes occur. The prices stated are therefore indicative only but an accurate total price, including any delivery charges, will be confirmed to you when we send you confirmation of your order. If the price, when confirmed, is not to your satisfaction your sole remedy is to withdraw your order and return the goods to us, if already delivered to you, in an unused condition.
6.3 All prices are inclusive of VAT and in British Pounds Sterling unless otherwise stated. Payment in full should be made by credit or debit card through this site.
6.4 You will be required to pay extra for delivery (the estimated amount of which is detailed under the heading, “delivery rates” below) and it may not be possible for us to deliver to some locations.
7. PRODUCT AVAILABILITY
If Say it with Stitches has insufficient stock to deliver the goods ordered by you, Say it with Stitches will notify you by e-mail at the address given by you in your order form and will refund the price (including any delivery charges) via the original method of payment. The refund will be made as soon as possible and in any event within thirty (30) days of your order. Say it with Stitches will not be obliged to offer any additional compensation for disappointments suffered.
8.1 Please note it is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time but all dates specified are estimates only and we are not responsible for any delays. It is the responsibility of the customer to inform Say it with Stitches if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the postal services to ensure delivery occurs as soon as possible thereafter.
8.2 Please note if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched at our discretion. You agree that when the postal services are satisfied that the order has been delivered, delivery of an order has taken place within the terms of the agreement between you and us.
8.3 Without limiting the operation of the Terms and Conditions herein, we will not accept liability for any costs or losses arising or damage suffered due to late delivery and you agree that late delivery does not constitute a failure of our agreement or entitle you to cancel your order. We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
8.4 How Long Will it Take?
We aim to dispatch your order within three to five working days (ie Monday to Friday) of receiving it. Sometimes there may be delays due to public holidays etc. but apart from that, you will be notified if there is going to be any further delay with your order due to stock problems. Royal Mail estimate the following delivery times from despatch date:
• UK - 2nd Class post = Delivered by 3rd working day including Saturdays.
• Europe - Airmail = 3-5 working days
• North America - Airmail = 5-7 working days
• Rest of the World - Airmail = 7-10 working days
8.5 Lost & Missing Deliveries
In spite of all our efforts, there can sometimes be unforeseen delays in delivery. If your order appears to be late it may be worthwhile contacting your local postal sorting office as it is possible that they have already tried to deliver your package but were unable to do so. If you believe the delivery is severely overdue, please send us an email email@example.com and we will take appropriate action. You can also call us from Monday to Friday, 9.00 am to 5.00 pm (Greenwich Mean Time/British Summer Time) on: Within the UK: 07734 944806 Outside the UK: +44 7734 944806.
9. DELIVERY RATES
All UK items are sent by Second Class Mail and by Airmail to destinations outside the UK. Posters are posted separately in a protective cardboard tube - the cost of this is included in the postage charge.
10. CANCELLATION OF ORDERS
10.1 If you need to cancel an order, please contact us immediately on firstname.lastname@example.org.
10.2 You have the right to cancel the contract for the purchase of any item within fourteen (14) working days of receipt of your order. This applies to all our products. However, we regret that we cannot accept cancellations of contracts for the purchase of t-shirts and other garments where the item has been worn/used or for personalised/bespoke gifts. To cancel your order, please notify us in writing, stating the reason for the return as "Contract cancellation".
10.3 If you have already received your goods please package the relevant item securely and return it to us with the delivery note immediately on cancellation but in any event within 21 days of your order. The return address is: Say It With Stitches Cancellations Department, 17 Kentmere Avenue, Garforth, Leeds, LS25 2BA. For your protection, we recommend that you obtain a free "proof of postage" from your post office.
10.4 Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
10.5 You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing costs). When we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item within thirty (30) days.
11. EXCHANGES POLICY
11.1 At Say it with Stitches, we want you to be happy every time you shop with us. Occasionally though, we know you may want to exchange items. Any goods you wish to exchange must be returned unopened, unused, in the original condition and capable of resale.
11.1.1 All items:
If your purchase isn't the correct size, you can return it to us in its original condition and packaging, within thirty (30) days, and we will exchange it for you. Please see "To exchange an item" below for details of how to return items to us.
11.1.2 To exchange an item:
To exchange an item, please return the goods in their original condition and packaging within thirty (30) days of delivery enclosing a note detailing the original order number and the items you now wish to purchase. Wrap the package securely and send the package with any additional payment if required to the following address: Say it with Stitches Exchange Department, 17 Kentmere Avenue, Garforth, Leeds, LS25 2BA. For your protection we recommend that you obtain a free "proof of postage" from your post office. This exchange policy does not affect your statutory rights.
11.1.3 Delivery charges, and other services:
If you are exchanging an item, you are responsible for meeting the cost of sending the new items out to you. Please email us at email@example.com to get a quote for these extra postage costs. You will then need to provide advance payment for these costs, either by providing your credit card details, by a cheque or International Money Order in Great British Pounds Sterling made payable to "M Brattley-Lockwood". If paying by credit card we will advise you how to go about this when you contact us.
12. DEFECTIVE ITEMS
12.1 You can return items to us if they are defective but you must notify us in writing within seven (7) days of delivery of the problem with the goods in question and return the goods to us within fourteen (14) days of delivery. Please note: we only accept returns of items that have been used/worn if they are defective.
12.2 In the event that you receive a defective or damaged product, we will refund the original product price, delivery, wrapping and other fees via the original method of payment. Alternatively, if you request a replacement, we will dispatch your replacement item (subject to availability) once we receive the return, at our cost. If we find that the goods are not damaged or faulty we will return the ordered goods to you and you will be responsible for all return delivery costs. We will also charge you an administration fee of 10% of the cost of your original order.
12.3 Delivery charges, and other services:
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges.
12.4 To return a defective item:
To return an item, please enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault, order number and return the defective item in its original packaging. Then send the package to the address below: Say it with Stitches Returns Department, 17 Kentmere Avenue, Garforth, Leeds, LS25 2BA. For your protection we recommend that you use a free "proof of postage" from your post office. This policy does not affect your statutory rights.
13. LIMITATION OF LIABILITY
13.1 If the goods you receive are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, Say it with Stitches shall have no liability to you unless you notify Say it with Stitches in writing at the contact address below of the problem within seven (7) working days of the delivery of goods in question.
13.2 If you do not receive the goods ordered by you within thirty (30) days of the date on which you ordered them, Forever Bespoke shall have no liability to you unless notified in writing at the contact address below of the problem within forty (40) days of the date of your order.
13.3 Should you require to notify Say it with Stitches of a problem under this condition our only obligation will be at our option to:
13.3.1 Make good any shortage or non-delivery
13.3.2 Replace or repair any goods that are damaged or defective
13.3.3 Refund to you the amount paid by you for the goods in question
13.4 Say it with Stitches will not be liable to you for any indirect or consequential loss or damage arising out of any problem notified to Say it with Stitches under this condition and Say it with Stitches shall have no liability to pay any money to you by way of compensation other than to refund to you the mount paid by you for the goods in question.
13.5 We will be entitled to set off any and all sums due by you to us against any and all sums due by us to you.
If you enter into a transaction through Say it with Stitches to purchase services or vouchers for those services supplied directly by a third party, Say it with Stitches are not responsible for the provision of those services or for any misunderstanding between you and the supplier. In all arrangements involving the direct provision of services by third parties, Say it with Stitches accepts no liability of any kind in connection with or arising from such an arrangement.
The services, materials and information contained on the website are provided by Say it with Stitches “as is”. To the best of Say it with Stitches knowledge, the information is accurate and current. However, Say it with Stitches and its related bodies corporate, any of their directors, officers, employees, consultants or shareholders ("Personalised Trade Gifts Associates") do not make any representation or warranty as to the accuracy or completeness of the information. To the fullest extent permitted by applicable law, Say it with Stitches disclaims all representations and warranties, express or implied to the extent permitted by law, including but not limited to implied warranties of satisfactory quality, merchantability and fitness for a particular purpose with respect to this service, the products or any content or materials.
16. RELEASE AND INDEMNITY
You agree to waive any and all claims that you now have or may have in the future against Say it with Stitches and Personalised Trade Gifts Associates which relate to or are incidental to any transaction.
17. APPLICABLE LAW
These Terms and Conditions are governed by the laws in force in England and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of England and any courts, which may hear appeals from those courts.
18. VIRUS WARNING
All care is taken to ensure that Say it with Stitches websites and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.